Service at Every Stage of the Jukebox Journey: Part 1, pre-testing and installation

Many landlords might assume that the choice of jukebox model and music available are the most important factors to consider in order to maximise jukebox takings. However, while these clearly represent important decisions, shared expertise and support services to fix any issues that arise can prove equally vital.

Proper service should begin before the jukebox is even transported to its new home, with rigorous testing of the jukeboxes’ features to ensure it is fully functional ahead of installation. For Hire Jukebox, this means checking settings such as automated switch-off at night or background music timers, as well as touchscreen responsiveness and coin mechanism checks.

Each machine is also cleaned so it arrives in mint condition and updated with the latest musical releases. Going a step further still, Hire Jukebox will communicate with each landlord to learn more about their specific customer base and venue. This allows the team to tailor the jukebox and speaker placement, music volume zones, song selection prices and available music library to create the most engaging experience for the venue’s regulars.

Only once each of these services have been performed does the digital jukebox begin its journey. Next, through Hire Jukebox’s comprehensive free installation service, the jukebox, speakers and wiring are set up within the new venue, including an online connection to enable automatic new music updates. The jukebox’s touchscreen is also calibrated and tests are run on the coin mechanism, volume controls and reject button.

When the dedicated jukebox engineers are satisfied everything is in full working order, they will then offer the venue owner guidance on how to get the most from the new jukebox. This advice service covers everything from the everyday music navigation functions of the new machine to explaining how to upload visual content to advertise upcoming events.

The venue is then ready to invite customers in to enjoy the new jukebox’s extensive music collection, but Hire Jukebox’s role doesn’t stop there. Return to the blog next week to learn more about our commitment to on-going service and technical support throughout the jukebox’s life.

Author: Marc Bird